Terms of travel

Cancellation charge

We offer free cancellation for our customers until 24 hours before departure for day trips, and 72 hours before departure for trips lasting two or more days!

Transfers and day trips with no associated arrangements

  • Later than 24 hours in advance: 50% of original price

Trips lasting two or more days, with no associated arrangements

  • Later than 72 hours, but earlier than 24 hours in advance 20%
  • Later than 24 hours, but earlier than 12 hours in advance 35%
  • Later than 12 hours in advance 50%
  • PLEASE NOTE! The above cancellation charges may be reduced partly or in full in the event of an alternative sale.

Group trips with arrangements

  • Individual terms of cancellation and payment, depending on arrangements.

For organised trips including overnight accommodation, we lodge a statutory travel guarantee with the Swedish Legal, Financial and Administrative Services Agency.

Changes to a booking

You may make changes to your booking free of charge up to 12 hours before departure.

Cost of changes made later than 12 hours before departure

  • During office hours SEK 200 + VAT
  • All other time SEK 400 + VAT

Changes during the trip

Additional costs per hour in addition to what was agreed in accordance with the booking confirmation:

  • Approx: SEK 550 + VAT.
Additional costs per Swedish mile (10 km) hour in addition to what was agreed in accordance with the booking confirmation:
  •   1-30 pax:       SEK   85 + VAT
  • 31-50 pax:       SEK   90 + VAT
  • 51-61 pax:       SEK   95 + VAT
  • 62-80 pax:       SEK 100 + VAT

General rule

If no customer contact has been received 15 minutes after the time of departure at the latest, the bus may leave the location.

Terms of payment

10 days net

Check your booking confirmation carefully to make sure that it corresponds with your preferences!